01424 230025 (phone lines open 8.00am to 6.30pm)


Patient Feedback using the Friends and Family Test (FFT)

The Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed.

It’s a quick and anonymous way to give your views after receiving NHS care or treatment.

Since the FFT was launched in 2013, millions of patients have submitted feedback. It’s used by most NHS services, including community care, hospitals, mental health services, maternity services, GP and dental practices, emergency care, and patient transport.

Resources and guidance

You can email england.friendsandfamilytest@nhs.net if you have any questions about the FFT.

The survey questions ask how likely are you to recommend our service to friends and family if they needed similar care or treatment.

The answers rank from “extremely likely” to “extremely unlikely”.

Filling out the FFT form

You’ll be asked: “Overall, how was your experience of our service?”

You can rank your answer from “very good” to “very poor”. You’ll have the opportunity to explain your score by adding comments, and you may also be asked some follow-up questions. This is important because service providers can only make changes if they know exactly what is or is not working.

You can complete a paper form from reception, or complete the online form below:

Please let us know how likely you are to recommend our GP practice to your friends and family.

Thinking about your GP practice...

Overall, how was your experience of our service?(Required)
Not for urgent medical help(Required)

Date published: 17th October, 2014
Date last updated: 2nd January, 2024