This Practice aims to provide comprehensive care to patients, whereby your designated Doctor is responsible for your ongoing care whenever possible.
We are committed to the best possible service which can only be achieved if we work together.
| OUR RESPONSIBILITY TO YOU | YOUR RESPONSIBILITY TO US | |
COURTESY AND RESPECT | You will be treated as an individual and will be given courtesy and respect at all times. You have a right to absolute confidentiality. | We ask that you treat the Doctors and their staff with the same courtesy and respect. Bullying behaviour towards staff will not be tolerated and may result in your removal from the Doctor’s list. |
| INFORMATION | We will give you full information about the services we offer in our Practice Leaflet. | Please read our Practice Leaflet where available. Let us know if you change your name, address or phone number. |
MEDICAL RECORDS | You are entitled to see your medical records. | We are entitled to make a charge for making these records available to you. |
| APPOINTMENTS | You will be asked to see your designated Doctor by appointment – within 48 hours generally – but, for more urgent matters, you can be seen on the same day by another Doctor. Our aim is to see the majority of patients within 20 minutes of their appointment times, but some consultations take longer than others and, if an emergency occurs, it will receive priority. In the event of a prolonged delay, you will be notified by the receptionist. | Please keep your appointment punctually. Let us know as soon as possible if you have to cancel. Ask for more than one appointment if you want more than one patient seen. If we are running late it will be for a good reason, so please be patient. Do not blame the receptionist. |
HOUSE CALLS |
If you are genuinely unable to attend Surgery, your Doctor will visit you at home. In the case of acute life-threatening illness, you will receive immediate attention. However, you may consider calling 999 for an ambulance. | Please phone your request for a home visit (Tel: 01424 230025) between 8am and 10am unless a genuine emergency arises later. Please do not ask for a home visit unless the patient cannot be brought to Surgery. Most children can be safely brought to Surgery by car and can be seen promptly. |
| NIGHT VISITS | Emergency cover out of hours is provided by your local Primary Care Trust (PCT) in co-operation with other agencies, by dialling our surgery on: 01424 230025, your call will be transferred. |
Please ask for a night visit only when you feel it is truly necessary and cannot wait until the next Surgery. Remember the on-call Doctor will have to work the next day also. |
ADVICE AND TREATMENT | We will offer advice and treatment we believe is best for you, including the steps you can take to promote good health. This will not always include a prescription. Your Doctor will share information and decision making with you as much as possible and will take personal responsibility for your follow up where required. | You are responsible for your own health, and that of your children, so should take appropriate action and advice. |
REPEAT PRESCRIPTIONS | We aim to process requests for repeat prescriptions within 2 full working days (not including weekend or Bank Holiday days), but requests for medication not printed on your repeat chart may take a little longer. | Please do not let your long-term medicines run out. Put in your repeat prescriptions request several days before you need a further supply. |
| TELEPHONE ADVICE | Your Doctor is available for telephone advice before and after surgeries. You may be asked your telephone number for your Doctor to call you back. | Please do not request repeat prescriptions by telephone. We ask for requests to be made in writing to avoid prescription errors. |
