Appointments

Using NHS 111 online

If you’re worried about a mental health symptom, answer some questions and we will tell you what to do next.

You can also refer yourself directly to a psychological therapies service (IAPT) without seeing your GP. These services offer therapies, such as cognitive behavioural therapy (CBT), for common problems including: stress, anxiety, depression, obsessive compulsive disorder (OCD), phobias.

• request an appointment online via Engage Consult. We will usually respond within the next working day.
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
• book an appointment using the GP online system – Patient Access or in Patient Access app
• phone us Monday to Friday, 8am to 5.30pm 01424 230025
• visit the surgery and speak with one of our care navigators, Monday to Friday during opening hours
• evening or weekend appointments are available on request by calling the surgery.

When you get in touch, we’ll ask what you need help with.

Our consultation guide provides helpful information.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you. Our staff are bound by the same rules of confidentiality as our clinicians and they have no interest in your medical condition other than to direct you to the most appropriate member of the clinical team.

Manage your appointments via our online service:

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone or video call can be more flexible and often means the clinician can help you sooner. Text messages sometimes include links to book appointments directly without you have to call the surgery. One appointment – one patient. Always make sure that staff are aware that you are in the waiting room and please arrive on time for your appointment.

Missed appointments or Did Not Attend appointments are an ongoing issue across the NHS. Recent estimates suggest more than 15 million appointments are missed annually in England. Approximately 7.2 million of these are missed appointments with GPs, costing NHS England £216 million per year. If you are unable to attend your appointment please let us know as soon as possible.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – Patient Access
• using our online cancel an appointment form
• Phone us Monday to Friday, 8:00am to 5.30pm 01424 230025
• reply CANCEL to your appointment reminder text message
• visit the surgery and speak with a care navigator.

If you are late for an appointment you may be asked to re-book

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, or by face-to-face
• if you need an interpreter
• if you have any other access or communication needs.

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.

Did you know that your local pharmacy can help you with a lot of minor ailments; and a lot of treatments are covered by the Pharmacies.

Find a pharmacy that offers free blood pressure checks